Terms and conditions

These terms govern access to and use of pryzmo.ai, the merchant panel, the virtual try-on, and Pryzmo integrations. By creating an account, installing the app, accepting a commercial proposal, or using the service, you accept these terms.

The agreement is between the person or business using or purchasing the service (the Merchant) and the operator providing the service under the Pryzmo brand, as identified in the applicable commercial proposal, service order, or invoice. If you act for a business, you represent that you have authority to bind it.

1. Documents forming the agreement

These terms, the Privacy policy, the accepted proposal or order, and any signed addendum form the agreement. If they conflict, the specific document prevails over these terms for pricing, term, purchased capacity, service level, and identification of the parties. Mandatory applicable law always prevails.

Information on the public website describes the product. A commercial offer becomes binding only when Pryzmo confirms it in writing or expressly enables the corresponding plan.

2. Requirements to use Pryzmo

You must be at least 18, able to enter into a contract, and authorized to manage the store you connect. The account is for business activities and may not be resold, assigned, or shared outside your organization without Pryzmo's permission.

You are responsible for accurate registration information and for keeping your contact details up to date.

3. The service

Pryzmo lets an online store integrate a virtual try-on, size recommendations, and related administration and measurement tools. Available features depend on the plan, e-commerce platform, catalog, and configuration of each store.

We may add improvements, replace technical components, or retire obsolete features. If a change materially reduces a purchased feature, we will give reasonable notice and offer an alternative, commercial adjustment, or termination without future charges, as appropriate.

4. Account, authentication, and security

Supabase Auth manages registration, email verification, passwords, Google sign-in, and sessions. You must protect your devices and credentials and notify us immediately if you suspect unauthorized access.

Each person must use their own identity. You may not bypass access controls, impersonate someone else, or attempt to enter accounts, stores, or data that do not belong to you. We may end sessions or temporarily suspend an account to contain a security risk.

5. Installation and integrations

To connect a store, you must authorize the app through the relevant platform. This authorization lets Pryzmo access only the information needed to install and operate the service, such as basic store and catalog data.

The terms of Tiendanube, Nuvemshop, Google, and any other external service you choose also apply. Pryzmo does not control changes, outages, or restrictions on those platforms, but will take reasonable steps to maintain or adapt the integration.

6. Merchant catalog and content

You retain all rights in names, brands, photographs, descriptions, products, and other content you provide. You grant us a limited, non-exclusive, revocable license to copy, transform, and display that content only to provide, secure, and technically improve the purchased service.

You represent that you have the required rights and permissions, that catalog information is accurate, and that its use does not infringe third-party rights. You are responsible for your products, pricing, promotions, sales policies, and customer service.

7. Shoppers and personal data

The Merchant must tell shoppers that it uses Pryzmo and maintain the legal bases, notices, and consents required for that use. Pryzmo processes photos and other data under the Privacy policy, including the deletion periods and providers described there.

You must not send unnecessary data, use the try-on to monitor or profile people, or encourage use by anyone under 18. If you receive an access, correction, or deletion request involving Pryzmo, you must notify us promptly.

8. Acceptable use

You may not use the service for illegal, deceptive, discriminatory, or rights-infringing activity. You also may not:

• attempt to breach, scan, overload, or interfere with the platform;
• copy, resell, reverse engineer, or build a competing service from Pryzmo components, except where the law permits;
• upload malware, sexual content, images of minors, or material you are not authorized to use;
• remove watermarks or security notices;
• use automation to bypass quotas or technical limits.

We may block content or activity where reasonably necessary to protect people, comply with law, or preserve service security.

9. Generated results and size recommendations

Generated images are artificial-intelligence simulations. They may contain variations or errors and do not guarantee that a garment will have the same appearance, color, drape, or fit in real life. Size recommendations are guidance based on the information entered and available catalog data.

The Merchant must not present these results as a fit guarantee or use them for medical, biometric, credit, employment, or other high-impact decisions. The seller remains responsible for legal obligations concerning garment descriptions, quality, exchanges, and returns.

10. Plans, payments, and taxes

The plan, quotas, currency, taxes, start date, and payment method are set out in the accepted proposal, order, or checkout screen. Prices or benefits displayed in informational materials do not replace that document.

No charge is made without express acceptance. If a free trial is available, its duration and limits are shown when it is enabled. Accrued charges are non-refundable unless the specific document or mandatory law says otherwise. Each party is responsible for the taxes legally assigned to it.

11. Availability, support, and changes

Pryzmo aims to keep the service available and secure, but maintenance, incidents, or provider failures may occur. No service level is guaranteed unless a proposal or addendum expressly establishes one.

Current support channels and hours are published on Support. We will communicate material incidents and work to restore the service within a reasonable period based on their severity.

12. Third-party services

Pryzmo uses providers for infrastructure, authentication, email, e-commerce, and image generation. The list and related data processing are described in the Privacy policy. Each provider remains responsible for its own services.

External links or integrations do not mean that Pryzmo controls their content, availability, or policies. You must not give Pryzmo third-party credentials outside official authorization flows.

13. Intellectual property

Pryzmo and its licensors retain rights in the platform, software, design, documentation, trademarks, and improvements. These terms give you a limited, non-exclusive, non-transferable, revocable right to use the service while the agreement is in force.

We may use feedback or suggestions to improve the product without disclosing confidential information or taking ownership of your content.

14. Suspension, cancellation, and data

You may uninstall Pryzmo from a store or request account cancellation. Uninstalling a store deletes that store's data and configuration under the Privacy policy, but does not automatically delete your account or other connected stores.

We may suspend or terminate access for a material breach, security risk, non-payment, legal requirement, or use that harms others. Unless urgent or legally prohibited, we will give notice and a reasonable opportunity to correct the issue. On termination, the right to use the service ends and the published retention and deletion periods apply.

15. Warranties and liability

Pryzmo will provide the service with reasonable care and in line with what was expressly purchased. We do not guarantee commercial results, increased conversion, fewer returns, or absolute accuracy of images or sizes.

Each party is responsible for direct loss it causes through breach, willful misconduct, gross negligence, or violation of law. Nothing excludes non-waivable rights or limits liability that cannot legally be limited. Outside those cases, neither party is responsible for indirect or unforeseeable loss that is not an immediate consequence of its breach.

16. Governing law and disputes

The agreement is governed by the laws of the Argentine Republic. The parties will first try in good faith to resolve any disagreement through the support channel.

For business-to-business relationships, the ordinary courts sitting in the Autonomous City of Buenos Aires have jurisdiction unless the specific document provides otherwise. If consumer law or another mandatory rule applies, all rights and forums provided by that rule remain unaffected.

17. Changes and contact

We may update these terms to reflect legal, technical, or service changes. We will publish the new version and its effective date. If a change materially affects an active account, we will email notice before it takes effect; continued use after that date means you accept the updated version.

For questions, notices, or requests concerning these terms, write to soporte@pryzmo.ai.